Customer Reviews

Freeway Transmissions invites you to read the customer reviews & check rating scores for the repairs and services done at our 3 SLC area transmission repair shops. We hope that when "best auto shops near me" or "best auto mechanics near me" is searched on websites like Google, Yahoo, or Yelp, Freeway Transmissions will be found to have the best customer ratings and reviews than any of the other transmission repair shops in Salt Lake City, West Jordan, or Murray. Please feel free to request a price quote or schedule an appointment at any time using our online forms.
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  • Total Reviews:
  • 29
  • Customer Service:
  • 4.9
  • Shop Cleanliness:
  • 4.7
  • Repair Timliness:
  • 4.9
  • Cost Estimate:
  • 4.7
  • Would Recommend:
  • 4.8
  • Overall Rating:
  • 4.9
  • They helped me out quickly and were very accommodating to my schedule. There warranty and 500 mile check up were great

    T Glad
    Draper Utah
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  • I took my 2006 Dodge Dakota to get the transmission fixed, to another supposed well known and trusted shop. @--CO where I had a horrible experience, first they lost my keys, then argued with me that the key they gave me was the key that I had left. Well it was not, in fact the key they gave me only opened up the driver side door and started the truck. Anyway after 4,500 dollars and 30 days in 18 days at the shop they said it was good as new. Yeah right, when I drove it home the fastest I could go was 40mph and the RPM's shot up to near 4,500 and would not shift. I told the other shop about the problem and they wanted to charge me an additional 2,500 dollars to fix it. They also said that it was the transmission "re-learning" how to shift. So needless to say my truck sat for over a year until I called Freeway Transmissions, I spoke with Keith and I tell you what Keith and the rest of the mechanics there really helped me trust mechanic shops again. I told Keith about my experience with mechanic shops and to help me out, they towed my truck for free, diagnosed it for free was able to fix the other shop's F-ups all for under 1,000 dollars. If you have a problem with any of your vehicles I HIGHLY recommend that you take it to these guys. I had to leave my truck there for a few weeks, and they worked with me on storage as well. These guys are truly amazing.

    Timothy Hanson
    West Jordan Utah
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  • My husband and I needed a rebuilt or new transmission. After pricing around the best bargain for our money was Freeway Transmission. We took it to the West Jordan location and Keith helped us through the process. They actually told us they would rebuild theirselves to save us money...Indeed they did save us 500.00 by rebuilding and over 1000 from the other places we called. (Cough Cough Aamco) They did the work in a timely manner and when we picked it up Keith went through the whole process with us on how the transmission functions. My car runs like a brand new car! We are just thrilled with the whole experience of getting our car repaired. I thought about trading it in, but so glad I did not.....Now I have my car that's paid off and get to enjoy it like when it was new. Thanks Freeway-----I most definitely will recommend you to anyone I know that needs transmission work done. :)

    Gerald Ballard
    West Jordan Utah
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  • Took my truck in yesterday fearing the worst...just had another shop work on it because it was having trouble fully shifting into Park. When I picked it up, they told me that they'd replaced a cable, but now the truck would not shift above 2nd gear and they did not know how to fix it so they recommended Freeway Transmission in West Jordan, and I took it there. I described the symptoms and left it there with Keith. They were just going to look at it and provide me an estimate, so you can imagine my delight when he called me back and gave me the good news that my truck was fixed and ready to go! It turned out the previous shop had somehow disconnected the speedometer and Keith and his team recognized it right away and reconnected it without charging me a dime! When you have a problem you don't understand like this, it would be easy for a dishonest shop to take advantage of you...it is so wonderful to find someone honest and trustworthy like this. They could easily have told me that the tranny needed a rebuild, but Keith treated me fairly and honestly. They just gained a customer for life. When I need transmission work, I'll head straight to Freeway in West Jordan and I will recommend others do the same! Thanks Freeway! Thanks Keith!! Ray

    Ray Babcock
    Herriman Utah
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  • Keith and his amazing team saved me $700. On a repair and did not charge my $800. I will always go back to them. They don't just tell you where it is leaking they show you and do a second look to take care of the customer

    Shawn Diamond
    West jordan Utah
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  • The customer service was excellent, they were great keeping me informed of what was going on with my car. They gave me a time frame and actually beat it. They were by far the best priced, and my Xterra drives better than when i bought it. You gotta check these guys out!

    Melissa Kipp
    West Jordan Utah
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  • Keith and the boys really treated me great! My rebuild was done right the first time and on time at a fair price. I was so satisfied that I recommended them to a friend who was having trans problems and they were completely satisfied as well. Being retired from the auto industry it is good to see someone run a shop with the same integrity that I always did!

    Tim F
    salt lake Utah
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  • Over the years I have done business with Freeway Transmissions / Keith Hart in West Jordan. I appreciate the quick service and progress updates of the work being preformed. Thanks for keeping my vehicles on the road! Ted

    Ted C
    Draper Utah
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  • Keith and his Techs have treated me very honestly for over ten years with excellent honest service and reasonable cost. However I feel that with my last incident, I should share my experience to relate the integrity shown by the West Jordan location. My wife's van appeared to have serious transmission issues as it would not back up and would slip going forward. Since I had a ten year relationship with Freeway Transmission I had her call Keith and he took car of her as I was out of town. I was prepared to have the transmission rebuilt and expecting a large output of cash to place my wife's van into reliable operating condition. After diagnosing the codes set by the van's computer, Keith research service bulletins and discussed with the manufacture's service department a possible solution. He found a manufacturing defect causing moisture to accumulate in the van's computer module causing false reading and sending bad information to the transmission and engine. The crew dried out the computer and sealed the computer so water would not accumulate in the future. The cost was approximately 10% of what I was expecting to pay to rebuild the transmission. I know at some other shops would have rebuilt the transmission in addition to replacing the computer at that would have been a large cost. Instead of spending thousands I only spent a few hundred. Integrity an honesty has always been provided every time I use their services. In my opinion it is refreshing to be able to find a auto repair shop that you know you can trust and send anyone to and know they will receive honest service at a very reasonable cost.

    Randy Satchwell
    South Jordan Utah
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  • Very excellent service. I had my clutch hydraulics go out. Once I got my car to the shop the service there was friendly and accurate. They assured me they wouldnt do any work until they looked it over and gave me an estimate. They didnt work on it till I gave me the go ahead which I appreciated. The repair was completed the very next day and the cost was right on what they estimated. I felt they did a great job making sure they repaired everything that was needed and accurately. Would highly recommend these guys.

    Chris Tucker
    West Jordan Utah
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